Reception, Mail Room & Support Services
Support staff are a vital extension of your brand. As the first point of contact, whether in person or over the phone, Vigilant understands the importance of having friendly, skilled, and helpful professionals. We offer expert reception, mailroom, and helpdesk services to ensure your company is represented at its best.
We recognize the significance of seamlessly integrating client-facing staff into your business. That’s why we recruit top-tier professionals, thoroughly training and vetting them to:
- Accurately represent your brand
- Deliver expert, professional services to your team
Understanding the need for a reliable, flexible supplier you can trust to provide exceptional service every time, we pride ourselves on being dependable, innovative, and dedicated—qualities that are reflected in the operatives we place with you.
As workplace demands evolve, with organizations balancing talent attraction and retention against cost pressures, the working environment must support these conflicting goals.
We’ve developed a comprehensive suite of Support Services designed to create a seamless, service-oriented workplace that treats your employees as valued customers. Our approach supports productive work environments where people enjoy being.
By bringing a hotel-style approach to our services, we create memorable experiences for employees and visitors alike. Our support services include reception, meeting room management, switchboard, mailroom, helpdesk, porterage, and administration. Our experienced workplace experts are also on hand to guide and support you in enhancing the service experience and guest journey.
We provide flexible, bespoke solutions that adapt to your changing needs, delivered by a team of highly skilled and engaged employees. This is achieved by empowering and supporting our staff to fully understand their purpose and your requirements.
Our front-of-house services are designed to extend your brand values to your visitors, callers, and employees.
As pioneers of hotel-style reception services in the UK corporate environment, we take the time to understand your organization’s culture and identity, managing every aspect of the employee and customer journey—from service design to team management.
As a boutique corporate reception specialist, Vigilant Front of House offers a highly personalized and bespoke approach to service delivery. This ensures our employees feel part of a family business, while our clients benefit from an engaged team and hands-on account management.